1. Request account deletion
Both Creator and Spot accounts can request deletion directly, without contacting us. You can use the button above in a browser, including before completing onboarding or if your Spot subscription has lapsed.
- Choose Request account deletion above and sign in to the account you want to close.
- Download your data first if you want a copy. In the app, Account is also accessible from Profile.
- Choose Delete account, type DELETE, then confirm Request deletion.
2. What deletion covers
Your account closes as soon as the request is accepted. You lose marketplace access immediately. Cleanup of ordinary personal information follows, with a target of 30 days. You can check the request status and reference shown after confirmation.
Friend connections, pending friend requests and invitation records are deleted as soon as your account closes.
An active or historical collaboration does not prevent you from requesting deletion. Existing collaboration, payment and dispute obligations still apply, so some records may need review before cleanup can finish. Closing an account does not automatically refund, release or forfeit funds.
We retain financial records for seven years after final resolution or the applicable tax-record date, whichever is later, and nonfinancial accepted collaboration records for four years after account closure or final resolution, whichever is later. Dispute evidence is retained for two years after final outcome or 90 days after the dispute closes, whichever is later. A documented legal hold can extend these periods.
We retain a minimal record of your deletion request for two years after the final response. Routine support records are retained for 90 days after case closure, routine logs for 30 days after collection and security logs for 90 days after collection. Substantiated safety records may be kept for two years after the final case or appeal closes, with annual review. Retained records are restricted to the purposes that justify keeping them.
3. Ask us to delete your data
If you cannot access your account, or you would rather we handle the deletion for you, email support@eulou.com, include the phone number or email address the account is registered under, and we will process the request.
For everything else about how we handle personal information, see our Privacy Policy at https://eulou.com/privacy.